Refund & Cancellation Policy

This policy explains how billing, cancellation, and refunds work for the Hybrid platform, operated by Hybrid Capital Group LLC.

1. Scope

Hybrid is a business platform for brokerages and their referral partners. The website does not sell products to consumers, and no payment is collected from referral partners or borrowers through the Platform. Creating a referral partner or borrower account is free.

2. Brokerage fees

Platform fees for brokerage organizations — including any subscription, setup, or usage-based charges — are set out in the service agreement between the brokerage and Hybrid Capital Group LLC. That agreement governs billing cycles, payment terms, and any refund entitlements for those fees. Where the agreement is silent, fees already paid are non-refundable, and cancellation stops future billing from the next billing cycle.

3. Commissions are not payments by us

Commission amounts shown in the Platform are records of amounts owed under agreements between referral partners, their brokerage, and lending partners. Hybrid Capital Group LLC does not hold, process, or guarantee those funds, and this policy does not apply to them. Commission questions should be directed to your brokerage.

4. Billing errors

If you believe a fee was charged in error, contact us at support@hybridcre.com within 30 days of the charge. Verified billing errors are corrected or refunded in full.

5. Account cancellation

• Referral partners and borrowers may stop using the Platform at any time and may request account deletion via their brokerage or by contacting us.
• Brokerage organizations may cancel per their service agreement. On cancellation, the brokerage may request an export of its data; after a reasonable wind-down period, data is deleted in line with our Privacy Policy.

6. Contact

Hybrid Capital Group LLC
8785 Sawgrass Way, Duluth, GA, 30097, USA
support@hybridcre.com